Enhancing Telehealth with AI: Investigating the Integration of AI across Telehealth Modalities

Project Overview

In 2025, Manatt Health in partnership with the COEs conducted a stakeholder convening focused on the role of telehealth in helping mitigate the health care workforce crisis. A key finding from that convening was the likely impact AI will have on transforming many aspects of healthcare in the years to come, including both the workforce and telehealth. Some key questions that emerged included:

• What directions will AI take established telehealth programs?
• How might AI optimize these programs for patients, providers, and health systems?
• To what extent is the integration between AI and telehealth programs already happening?
• What are the potential barriers or challenges to further integrating AI into telehealth programs?
• How does AI support greater efficiency in the health care system?

Manatt Health, in collaboration with both the MUSC and UMMC Telehealth Centers of Excellence, will examine these questions over a series of four briefs, each focused on the potential opportunities and impact of integrating AI with a different telehealth modality or program. Modalities may include virtual nursing, video visits, eConsult, remote physiologic & therapeutic monitoring, and/or eVisit. The briefs will be developed through background research and key informant interviews and will follow a common template that includes background, an illustrative case vignette, and implications for future policy and research.

Findings across all briefs will be shared in an interactive forum at a national meeting like the American Telemedicine Association conference.