Virtual nursing offers the promise of improving nurse satisfaction and workforce resiliency, better managing rising patient acuity, and reducing the administrative burdens of bedside care delivery. Despite growing adoption, health systems have struggled to consistently measure the value of virtual nursing programs, and many organizations lack a practical framework for evaluating these programs in a structured and credible way. Grounded in the implementation experience of the Medical University of South Carolina (MUSC), which has extensive experience deploying virtual nursing across multiple hospital settings, the “Demonstrating the Value of Virtual Nursing: Measurement Framework and Toolkit for Health Systems” report provides a value framework organized around the Quadruple Aim, a measurement toolkit with step-by-step application guidance, and a compendium of recommended key performance indicators and measurement approach. This report is designed for health system leaders across acute care, multi-site, and emerging virtual workforce settings seeking to move beyond anecdotal evidence of virtual nursing’s value toward structured evaluation that can justify investment, guide program refinement, and support scaling to new units and care settings. Read the report here.
